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Q: How soon will I receive my products?
A: We do not carry stock of our Sew Steady Tables and cabinet inserts as they are custom made to your machine. Our standard lead time from the date you place your order to when we ship is 7 to 10 business days. Call to confirm or inquire about expedited shipping. Transit time is 3 - 5 business days.
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Q: When will I see the charge on my Credit Card?
A: Your credit card will be charged the day your product is ready to ship.
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Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. Final shipping costs will be displayed on the Invoice.
Q: How should I fit my new table to my machine?
A: Adjust the height of the table legs so that the top of the table is level with the top of the freearm.
Q: What should I clean my table with?
A: We recommend using Turtle Wax Paste, Goo Gone Gel or our Sew Steady Polish Kit ONLY. We have not tested other products. Use a soft micro fiber towel or soft cloth that does not have any fabric softener or anything that will leave residue and buff until the table is smooth. This works real well and will get the table nice and polished allowing the fabric to slide easily. Other cleaners have harsh chemicals that can weaken and/or break the acrylic.
Q: How come my table does not fit my machine?
A: Our tables / inserts are designed to give you a flat sewing surface.
When first putting our table on your machine, you start with the front left of the freearm. The table should be perfectly level with your freearm where your needle is at. If this is not level, even a 1/16 inch off, it will not fit your machine correctly.
Secondly, your machine may not be level. If you look closely you may see the machine is higher in the back than in the front. Our table can only be level in one place, so if the machine is not level, our table will fit differently on one side than the other. Our table is designed to fit over and around your machine in the back, once adjusted level in the front.
Unfortunately, when the machine is not level, we make the design that works the best and still allow the fabric to move freely and evenly from the front to the back without sewing uphill or falling off the back and pulling on your needle.
Q: What is the best way to place my legs on my table?
A: When installing legs, place a soft cotton towel on a firm, flat surface. Lay table upside down upon it. Push the legs all of the way on. No tools are needed.
Q: Can I remove the Legs from my table?
A: Yes! To remove the legs, just wiggle (do not twist) them back and forth gently, pull them up and off. You must support the plexiglass. No tools are needed.
Q: How do I know what Ruler Foot I need for my domestic sewing machine?
A: We currently have 4 Ruler Feet available. Simply tell us the make and model of domestic sewing machine you'd like it for, and we'll get the correct Foot to you.
Click here to learn more about our options and determine what size you may need.
Q: Can I get a Ruler Foot for my long arm machine?
A: At this time, the only long arm we offer a Ruler Foot for is a Gammill. Many long arm machines have a 1/2" ruler foot available. We have templates available for multiple sizes of feet. You must confirm with us your size of foot as our standard templates are made to fit a 1/2" ruler foot we can also make our templates to work with a 9/16" size foot.
Q: What templates are available for my machine?
A: You have over 250 templates to choose from! We currently have 3 different thicknesses of template, and the thickness will depend on the machine you're using the templates on. Just let us know what machine you're using, and we'll get the correct thickness of template to you (we even offer templates for long arm machines!). Spinning Catalog and Non Spinning Template Catalog
TIPS FOR USE:
Needles in this assortment: #70/10, #80/12 , #90/14, #100/16. We found these especially good with Pfaff Machines.
Use a bigger needle for heavier weight fabric (the larger the number, the bigger the needle).
Pfaff Sewing Machines
When using a Medium Shank Foot for your Pfaff machine, you will need to use either the Spring Free Motion setting for the Expression and Creative range of machines, or put your presser foot into the mezzanine position - free motion position - darning position (refer to your manual).
Bernina Sewing Machines
We recommend using the #77 Shank Adaptor (the #75 Shank Adapter is too close to the needle plate, making it difficult to move templates as the shank adaptor presses on the templates).
When using the 7 and 8 series machines:
These settings may vary slightly depending on the quilt thickness you are using.